Small Duck Climbing Stairs Toy

Return, Refund & Warranty Policy

7-Day Money-Back Guarantee

We want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order. The product must be unused, in its original condition, and returned with all original accessories and packaging.

Free Replacement – 3 Month Warranty

All our products come with a 3-month warranty. If the product develops a manufacturing defect or stops working under normal use during the warranty period, we will provide a free replacement. Customers will not be charged for the replacement product.

Return Conditions

To be eligible for a return or replacement:

• The request must be made within the applicable return or warranty period.
• The product must not have been physically damaged, misused, or modified.
• Damage caused by incorrect voltage, improper installation, liquid, burns, or unauthorized repair may not be covered.
• Please return the product with its original accessories and packaging where possible.
• Proof of purchase or order details may be required.

Refund Policy

For eligible 7-day money-back returns, the refund will be processed after we receive and inspect the returned product. Refunds will be issued through the applicable payment method or another agreed method.

Shipping charges may be non-refundable, except where the product was defective, damaged, or an incorrect item was sent.

How to Request a Return or Replacement

Please contact us within the applicable period and provide your order number, reason for the return or replacement, and photos or a video of the product/problem if required. Our support team will guide you through the return process.

Important Note

The 7-day money-back guarantee applies to eligible returns, while the 3-month warranty covers eligible manufacturing defects. Warranty coverage does not cover damage caused by misuse, accidents, unauthorized modifications, or incorrect installation.