Shipping policy

Shipment Policy for Returning Products

Thank you for shopping with us! We want to ensure that your return experience is as smooth as possible. Please read our return policy carefully.

Time Frame: You may return products within 5 days of the purchase date.
Condition: Items must be unused, in original packaging, and include all tags and labels.
Non-Returnable Items: Certain products, such as personalized items or opened hygiene products, are non-returnable.

Initiate a Return: Contact our customer service at [ inquiry@galaxyregionstore.com / 0370-0973592 ] to request a return authorization.
Prepare Your Return:
- Pack the item securely in its original packaging.
- Include a copy of your receipt or order confirmation.
- Clearly write the return authorization number on the outside of the package.
Ship the Item:
- Use a trackable shipping service or purchase shipping insurance.
- You are responsible for return shipping costs unless the item is defective or incorrect.

Once we receive and inspect your return, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method used for the purchase.

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will provide instructions for returning the item at no cost to you.

For any questions or assistance with your return, please reach out to our customer service team at [0370 0973592].

Thank you for choosing us! We appreciate your business.